Our Team
Olivia is an author, researcher, lecturer, mentor, and implementation scientist.
Recognising a growing need for trauma-informed workplaces over the last decade, Olivia became increasingly frustrated by the lack of evidence-based resources and supports for business leaders. With long-term collaborator Caitlin Donahoo, Olivia established Reflexa Consulting to address this critical gap.
As an expert in mental health and implementation science with a health sector career spanning 25 years, Olivia is uniquely placed to help organisations to achieve authentic trauma-informed approaches.
Olivia is frequently approached for advice and mentoring by business leaders, academics, and policy makers. Prior to entering academia, Olivia was a mental health occupational therapist, project manager, and mental health promotion specialist. Since completing a PhD in Public Health in 2019, Olivia established and led major research projects and teams, including groundbreaking mental health and virtual hospital research now published in leading peer-reviewed journals.
Olivia’s research has attracted substantial media attention such as interviews on commercial and ABC tv and radio and a wide variety of podcasts. A career highlight was getting to meet the legendary Bill Nye the Science Guy and appear on his Science Rules! Podcast. She has written for The Conversation and the Medical Journal of Australia’s MJAInsight+ magazine, and has given invited presentations at conferences, summits and events across Australia and Europe.
In addition to her consultancy work, Olivia is an Adjunct Senior Lecturer at Charles Darwin University and a member of the UnitingCare Queensland Human Research Ethics Committee.
Olivia’s research is not just theoretical: it translates into real-world impacts and better health outcomes. Olivia’s research and project partners have included Queensland Health, Queensland Police Service, Queensland Ambulance Service, Education Queensland, Independent Schools Queensland, Queensland Catholic Education Commission, UnitingCare Queensland, not-for-profit organisations, Primary Health Networks, medical practitioners, and Australian and international universities.
Olivia’s research track record can be viewed on her ORCiD page: https://orcid.org/0000-0003-1112-5370
Dr Olivia Fisher
Founding Partner
Caitlin Donahoo
Founding Partner
Caitlin Donahoo is a health services researcher and project manager with more than 16 years of experience across the health sector, spanning clinical administration, public health, mental health, alcohol and other drugs, and emergency services. She brings extensive knowledge of behaviour change theories, organisational dynamics, and mixed-methods research to her work, ensuring that projects are both evidence-informed and contextually grounded.
Caitlin has developed deep expertise in research governance, project management, and evaluation, with a proven ability to collaborate across multidisciplinary teams and engage meaningfully with people with lived and living experience.
Her experience includes statewide projects on mental health, pre-hospital care, system demand forecasting, and patient flow across Queensland’s public hospitals. Her work has informed evidence-based policy, organisational change, and improved models of care.
Caitlin has co-authored peer-reviewed publications on police and ambulance mental health co-responder models, implementation science, and health system evaluation.
With a background that bridges frontline service delivery and strategic research, Caitlin is passionate about improving health systems, supporting workforce capability, and strengthening evaluation frameworks that enhance patient care and outcomes.
Caitlin’s research track record can be viewed on her ORCiD page: https://orcid.org/0009-0009-7981-1546